Archives ""

Robotics accelerates towards new dawn of enterprise automation

Insolvencies loom large, according to the International Monetary Fund’s (IMF) recent report into the global economy. As governments ease their financial support for businesses, we are already seeing redundancies across a number of sectors, including retail, travel, hospitality, entertainment and manufacturing. With so many businesses grinding to a halt over the past few months and now looking to re-ignite interest in a difficult economy, they could be forgiven for trying to re-imagine how they operate and how, in the immediate future, they will survive, let alone grow.

Understandably, interest in robotics is growing, as advances in robotics and robotic process automation (RPA) technologies accelerate. Manufacturing, in particular the motor industry, has traditionally been a leading sector for robotics but now interest is spreading across industries and that includes some unusual applications. The ICE+FRIES bar in Iceland’s capital Reykjavik, for example, with its robot cocktail maker Toni, the robotic restaurant start-up Karakuri, or Spot the robot dog from Boston Dynamics, that patrolled Singapore’s Bishan-Ang Moh Kio Park back in May, reminding people to maintain social distancing. All illustrate the increasing breadth of automated technology but for most organisations, robotics will drive the more mundane.

Title

IDG Connect

Section

Read on

Click me

Three future of work myths that do more harm than good

“Globalisation is expanding the supply of labour, while automation and artificial intelligence simultaneously disrupt the demand for it,” said Amber Rudd, the UK’s Secretary of State for the Department of Work and Pensions, speaking at the Recruitment and Employment Federation back in May.

It’s the sort of vanilla speech we’ve come to expect from politicians when contemplating the impact of new technology on the future of employment. It’s regurgitation. Ever since Oxford academics Carl Frey and Michael Osborne’s landmark probability study in 2013, which warned that about 47 percent of US jobs were at high risk of being automated, the ‘robots killing jobs’ line has been something of a refrain.

While it does have some grounding, it has undoubtedly been blown up into mythical status. It’s the go-to theme for any future of employment debate and politicians love a popular theme. So, what should we be aware of when it comes to the terminology? Here are some possible myths to consider.

Title

IDG Connect

Read on

Click me

We’re only human: AI ethics and the business of trust

According to figures released earlier this month from the Capgemini Research Institute, ethical AI is not just a major concern for consumers (74 percent), it could also impact customer loyalty. If a business can show ethical AI use, 62 percent of consumers would place higher trust in that company. By contrast, 41 percent said they would complain over misuse of AI and 34 percent would stop interacting with a company if its AI use was unethical.

It’s not wholly unsurprising research but it does raise the whole issue of trust. It also raises the point of what is deemed ethical, when it comes to AI use. Who decides? Businesses, consumers, governments, academics or a mash-up of all of them?

Interestingly, the Capgemini research also revealed that 74 percent of consumers want more transparency when a service is powered by AI, and over three quarters think there should be further regulation on how companies use AI.

Title

IDG Connect

Read on

Click me