“Personally, I want to say I am sorry that this happened,” wrote Charles Brown, president and CEO of Canadian healthcare testing and diagnostics company LifeLabs. Brown was writing an open letter following a breach of the company’s IT systems and potential loss of records impacting 15 million customers. It’s the latest in a sorry line of breaches and yet over the past 18 months enterprises have had access to more sophisticated security tools and apps than ever before, so what is wrong? Why does cybersecurity seem to be failing?